Refund and Cancellation Policy

1. Locating the Refund Policy for Your Event

Because each event features unique operational commitments (such as venue booking, artist arrangements, and material preparation), each organizer establishes their own cancellation cutoff and refund criteria:

• Event Listing: The refund terms, cutoff dates (e.g., "cancellations allowed up to 48 hours before the event" or "strictly non-refundable") are stated directly on the event details page on our website and mobile app.
• Checkout Confirmation: Prior to completing your payment, you are prompted to review the event details, ticket tier, and cancellation conditions. Completing the purchase constitutes acceptance of the event-specific policy.
• Booking Receipt: Your registration confirmation email and digital ticket contain your unique Registration ID and details necessary for any refund inquiry.

2. How to Submit a Refund Request

If you need to request a cancellation or refund for an eligible ticket:

1. Navigate to our Contact & Grievance Support page.
2. Provide your Full Name, Registered Email Address, Registration ID / Ticket Code, Event Title, and the reason for your refund request.
3. Submit the request prior to the cancellation deadline published on the event listing. Requests submitted after the event start time or after an organizer's published deadline cannot be approved.

Review and Approval: North Axis verifies the request details against the event organizer's stated policy and records. If the organizer approves the cancellation, North Axis initiates the refund process through the payment gateway.

3. Refund Initiation and Processing Timelines

Approved refunds are executed directly through our integrated payment gateway partner, Razorpay:

• Source Account Refund: In accordance with Reserve Bank of India (RBI) payment guidelines, refunds can only be credited back to the original payment method used during purchase (e.g., the same UPI handle, debit card, credit card, or net banking account). We cannot refund funds to an alternate account or in cash.
• Turnaround Time: Once initiated by North Axis administrators via our payment backend, the refund is processed immediately by Razorpay. It typically takes 5 to 7 business days for the funds to reflect in your bank account or card statement, depending on your financial institution's processing cycles.
• Status Tracking: Upon refund initiation, your ticket registration status is updated to "cancelled", invalidating the associated QR code for admission. An automated notification is sent to your registered email address.

4. Cancelled, Postponed, or Rescheduled Events

In rare instances where an event cannot proceed as scheduled:

• Event Cancellation by Organizer: If an event is cancelled entirely by the organizer and not rescheduled, all eligible registered ticket holders will receive a full refund of the face value of the ticket. The refund will be initiated automatically to the original payment method without requiring a manual ticket return.
• Event Rescheduling: If an organizer changes the date, time, or venue significantly, your existing ticket will generally remain valid for the revised schedule. If you are unable to attend the rescheduled date, the organizer will specify a window (typically 48 to 72 hours from the announcement) during which you may request a full refund via our Contact page.
• Force Majeure: In events of extreme weather, governmental bans, public safety emergencies, or acts of God, organizer policies and governmental directives will govern whether reschedule dates, vouchers, or monetary refunds are provided.

5. Inquiries, Delayed Refunds, and Disputes

If an approved refund has not appeared in your bank account after 7 business days from the initiation notice, or if you have a dispute regarding refund eligibility:

• Contact us by emailing thenorthaxiscc@gmail.com or through our Contact & Grievance Support page with your Razorpay Payment ID and Registration ID.
• Our support team will retrieve the banking reference number (ARN/RRN) from Razorpay so that you can trace the funds directly with your bank.